# Contact us

Find the help you need

Use our Online Banking help tool to find the information you need, or see how to get in touch, in just a few steps.

How to register

To register for Online Banking, visit barclays.co.uk and click on the ‘Register’ button in the top-right corner of the screen. You can also go directly to our Online Banking registration page. You'll then need to follow the instructions on the page.

You’ll need to enter some personal information such as your

- Name and date of birth

- Postcode

- Email address

- Account number and sort code (these are on your debit card, cheque/paying-in book or bank statement) and card number (the 16-digit number on the front of your debit card)

Once you’ve registered, you can log in as soon as you receive your passcode, which we’ll post to your home address within five working days.

You can see a demonstration of the registration process in our how-to video.

Need help?

If you get an error code during registration, please use our error-code tool to get help with the most common issues you might see in Online Banking or the Barclays app.

For more information, you might find these pages helpful

- Online Banking – ways to bank

- Service status – To check how our services are running and see our planned maintenance, head to status.uk.barclays or type ‘status.barclays’ into your browser

- Banking from home – for more how-to videos and guides

To register you’ll need to

- Live in the UK

- Be aged 16 or over

- Have either a Barclays current account with a bank card, a savings account or a mortgage, or be a merchant customer

How to log in

To log in to Online Banking, visit barclays.co.uk and click on the ’Log in’ button in the top-right corner of the screen.

There are two steps to the log-in process.

1. Tell us who you are by selecting one of the three options

- Your Online Banking membership number

- The long number from the front of your debit, authentication or cash card from us

- Your sort code and account number

2. Confirm your identity – using either PINsentry or your passcode and memorable word

Have a look at our how-to videos and guides to see

- How to log in with Mobile PINsentry

- How to log in with a PINsentry card reader

- How to reset you passcode and memorable word

If you’ve lost or forgotten your log-in details, don’t worry – we have a guide to help.

If you get an error code while trying to log in, please use our error-code tool to get help with the most common issues you might see in Online Banking or the Barclays app.

For more information, you might find these pages helpful

- Online Banking – ways to bank

- Guide to PINsentry

- Banking from home to see our how-to videos and guides

- Online Banking guarantee

- Service status – to check how our services are running and see our planned maintenance, head to status.uk.barclays or type ‘status.barclays’ into your browser

Are you registered for Online Banking with us?

Are you having trouble logging in?

What are you having trouble with?

What are you trying to do?

More about Online Banking

Online Banking is a secure way to

See your accounts in one place | View your PIN
Make payments to new people | Report your debit card lost and stolen
Transfer money between accounts | See and open savings accounts
Make international payments | Order annual or interest statements
Manage your standing orders | Change your address
View and download statements | Replace a damaged debit card

You can see the full list of services by logging in to Online Banking, going to ‘Move money’ or ‘Manage accounts’ then clicking ‘View all online services’.

Need more help?

If you’ve lost or forgotten your log-in details, don’t worry – we have a guide to help.

If you get an error code during registration, please use our error-code tool to get help with the most common issues you might see in Online Banking or the Barclays app.

For more information, you might find these pages helpful

- Online Banking – ways to bank

- Service status – To check how our services are running and see our planned maintenance, head to status.uk.barclays or type ‘status.barclays’ into your browser

- Banking from home for how-to videos and guides

- Online Banking guarantee

Do you want to find out more about Online Banking?

Contacting us

If you need help with something else, please go back to ‘Contact us’ and choose the topic you’re looking for.

You can also message us securely in Online Banking or the Barclays app.

If you’d like to give us a call, have a look at the ‘Get in touch’ section below.

How to open and manage accounts

Depending on your circumstances, you might be able to use Online Banking to

- Open and/or manage personal, Premier or student current accounts. See who can open an account for the different types we offer.

- Open and/or manage savings accounts, ISAs and saving bonds – click on the ‘Savings’ section for more information

- Manage business accounts and products

- Apply for and see your loans

To see the full list of account-management options, select the relevant section from Online Banking’s top menu (for example, ‘Manage accounts’ or ‘Save’) and follow the instructions.

For more information, you might find these pages helpful

- Online Banking – ways to bank

- Banking from home for how-to videos and guides

- Business banking from home

How to make a payment or a transfer

In Online Banking, you can

- Make payments to someone new or who you’ve paid before (people or businesses)

- Make same-day payments (CHAPS)

- Transfer money between your accounts

- Make international payments

- Set up and manage standing orders

Making a payment in Online Banking

1. Log in, then select ‘Pay’ next to the account you’d like to send the money from.
2. Choose who to pay – if it’s a new person or company, add their full name, account details and the amount.
3. Add a payment reference. This will appear on your and the payee’s statement, so you can use it to show the payment is from you.
4. You’ll need to authorise some payments using PINsentry, so follow the on-screen instructions.
5. Once you’re happy that the payment details are correct, you can save them for next time.
6. Select ‘Complete payment’.

Transferring money between your accounts

1. Log in, then select ‘Transfer’ next to the account you’d like to move the money from.
2. Choose which account you’d like to make the transfer to, and the amount.
3. Select ‘Check and confirm details’, then ‘Confirm transfer’.

Payment limits in Online Banking

Personal accounts

- The overall daily payment limit to other people or businesses is £50,000

- For single payments and standing orders to other people or businesses, the limit is £50,000

- For transfers between your own accounts with us, the limit is £250,000 per transaction

- The single payment limit for international payments in the app is £25,000 per transaction.

Premier accounts

- The overall daily payment limit to other people or businesses is £100,000 – this includes international, FPS and CHAPS payments

- For single payments and standing orders to other people or businesses, the limit is £50,000

- For transfers between your own accounts with us, the limit is £250,000 per transaction

- The single payment limit for international payments in the app is £25,000 per transaction.

Business accounts

- The overall daily payment limit to people or other businesses is £100,000 – this includes international, FPS and CHAPS payments

- For single payments and standing orders to people or other businesses, the limit is £50,000

- For transfers between your own accounts with us, the limit is £250,000 per transaction

- The single payment limit for international payments in the app is £25,000 per transaction.

To make payments over these limits, you’ll need to visit a branch. We’ll give you two months' notice of any changes we might make to payment limits.

For more information, you might find these pages, video and guides helpful

- How to pay someone new – video

- How to make an international payment

- How to transfer money between your accounts with us

- How to pay a bill

- How to make a payment

How to see your account statements

Once you’ve logged in, you can view your statements and documents by

- Clicking on the ‘More‘ menu next to your accounts, then ‘View statements and documents’

Or

- Scrolling down to the section beneath your accounts and select ‘Statements and Documents’

Or

- Selecting the ‘Manage accounts’ option from the top menu, then ‘Statements and documents’ in the ‘Accounts’ section

Then, you’ll then need to

- Select the account you want to see the statements for

- Choose the month and year

- Click ‘Download’ and choose where to save the statement

Changing your statements’ frequency

- Go to ‘Statements and documents’

- Select the relevant account

- Click the link next to ‘Statement frequency’

- Click ‘Edit’ next to the account you want to change

- Use the dropdown options to select your new statement interval

- Scroll down and click ‘Save preference’

For more information, you might find these pages, video and guides helpful

- Go paperless for all your statements and documents

- How to view your statements and documents online

- How to order statements

- How to print and save your statements

##
Get in touch

- ### Digital helpdesk

  0345 600 2323* +

  From abroad:
  +44 247 684 2063* +

  You can message us in our app. It’s secure, easy to use, and we’re available 24 hours a day, 7 days a week. We’ll send you a notification when we reply, so there’s no need to wait in the app.
  You must be 16 or over to use the app. Terms and conditions apply.

  Mon to Fri
  9.00am to 5.00pm

  Sat to Sun
  Closed

  Public holiday
  Closed

  ### Unable to log in?

  0345 734 5345*

  From abroad:
  +44 24 7684 2100

  Mon to Fri
  8.00am to 8.00pm

  Sat
  9.00am to 5.00pm

  Sun
  Closed

  Public holiday
  Closed

  Report fraudulent emails

  internetsecurity@barclays.co.uk

  ### Important Information

  * We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.

  Calls may be recorded so that we can monitor the quality of our service and for security purposes.

  Call charges

Looking for a quick answer?

You can find the answers to commonly asked questions on our help page first.

If you have money worries, are dealing with a major life event, or would like information about accessible services, please see our support page.

Finding the answer on our website is usually quicker than calling, as there’s often a wait to speak to us.

Other ways to get in touch

Talk to us directly through social channels too. All of our genuine accounts have a verified tick or badge. We’ll never ask for your Telephone or Online Banking passcodes, PINs (including PINsentry) or card details. Please be aware of accounts imitating us under other names, or without our verified tick.

You can message us at any time through the ‘Help’ section of your Barclays app or ‘Contact us’ in Online Banking. Our digital assistant is available 24/7 to help with common questions, but some colleague chat services may be unavailable, and you may not be able to speak to a colleague. If you need further support, please use the other contact options on this page or in your app.

You must be 16 or over to use the app or Online Banking. Terms and conditions apply.

If you’re deaf or hard of hearing and you use British Sign Language (BSL), you can use our SignVideo service to help you call any of our phone numbers and talk to us safely. It connects you to an interpreter who can translate sign language to spoken word for the advisor.

Keep in touch by Facebook to stay up to date with us.

Subscribe to our YouTube channel and stay updated with everything we’re doing.

Connect with us on LinkedIn and get involved in discussions around the latest business topics.

Want to see how all our services are running? Check our status updates.

### Our commitment to you

Our staff receive no sales incentives or commissions. Our only focus is to provide you with great service and help you meet your financial needs. If you need to contact us about our loans, mortgages, Online Banking or any other of our products or services, including current accounts, Premier banking or Business accounts, please choose the topic you need help with and we’ll give you the best contact options.

### Concerned about fraud?

Contact us immediately if you’ve noticed any suspicious activity on your account or card.

Report fraud
Report a stolen card

###### Important information

1. You need to be 11 or over to use the app. Terms and conditions apply.

## Important information